PRIVACY POLICY
Last Updated: 25 February 2026
This Privacy Policy describes how OkapiGlow ("we", "us", or "our") collects, uses, and protects your personal information when you visit okapiglow.com.au (the "Site") or interact with our services.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1️⃣ What Information We Collect
Information You Provide Directly
We may collect:
• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment confirmation details
• Order history
• Customer support communications
We do not store full credit card details. Payments are processed securely via Shopify’s encrypted payment gateways.
Information Collected Automatically
When you visit our Site, we may collect:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the Site
• Referring websites
This data helps us improve website performance and user experience.
Information From Third Parties
We may receive limited information from:
• Shopify (e-commerce platform)
• Payment processors
• Australia Post (for delivery tracking)
• Analytics providers (e.g., website performance tracking tools)
2️⃣ How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide order confirmations and tracking updates
• Respond to enquiries
• Improve website functionality
• Prevent fraud and secure transactions
• Send marketing emails (only if you opt in)
• Comply with legal obligations
You may unsubscribe from marketing communications at any time.
3️⃣ Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to:
• Remember cart contents
• Improve website performance
• Analyse visitor behaviour
• Support advertising and remarketing
You can manage cookie preferences via your browser settings. Disabling cookies may limit some website functionality.
For more information about Shopify’s platform cookies, please visit Shopify’s official website.
4️⃣ Disclosure of Personal Information
We may disclose your personal information to:
• Shopify (our website platform)
• Payment providers
• Australia Post and courier services
• IT service providers
• Legal or regulatory authorities where required
We do not sell your personal information.
We only share information necessary to operate our business and fulfil your orders.
5️⃣ Data Security
We implement reasonable technical and organisational safeguards to protect your personal information.
However, no online system is completely secure. You use our Site at your own risk.
If you suspect unauthorised access, please contact us immediately.
6️⃣ Data Retention
We retain personal information:
• As required by Australian taxation and consumer law
• For legitimate business purposes
• Until you request deletion (where legally permissible)
7️⃣ Your Rights (Australian Residents)
Under the Privacy Act 1988 (Cth), you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise your rights, contact:
8️⃣ Children's Privacy
Our website is not directed toward children under 16 years of age.
We do not knowingly collect personal information from children.
9️⃣ International Data Transfers
As we use Shopify and certain service providers, your data may be processed outside Australia.
We take reasonable steps to ensure overseas service providers comply with Australian privacy obligations.
🔟 Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our Site constitutes acceptance of any updates.
Contact Us
If you have questions or concerns regarding this Privacy Policy:
For privacy complaints, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992