TERMS OF SERVICE
Effective Date: 25 February 2026
Welcome to OkapiGlow (“we”, “us”, “our”).
These Terms of Service (“Terms”) govern your use of our website located at okapiglow.com.au (the “Site”) and any related services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree, you must not use our Services.
1️⃣ Eligibility
To use our Services, you must:
• Be at least 18 years old; or
• Have permission from a parent or legal guardian
If you allow a minor to use this Site, you are responsible for their activity.
2️⃣ Orders & Acceptance
All orders placed through our Site are subject to acceptance.
We reserve the right to:
• Refuse or cancel any order
• Limit quantities purchased
• Cancel orders where pricing errors occur
• Cancel orders suspected of fraud
An order confirmation email does not guarantee acceptance.
Acceptance occurs when your order is dispatched.
3️⃣ Pricing & Payment
All prices are listed in Australian Dollars (AUD).
We reserve the right to change prices at any time without notice.
If a pricing error occurs:
• We may cancel the order
• You will be refunded in full
Payments are processed securely via Shopify’s encrypted payment gateways.
We do not store full credit card details.
4️⃣ Shipping
Shipping is governed by our Shipping Policy, which forms part of these Terms.
Delivery timeframes are estimates only and are not guaranteed.
Risk passes to the customer once the parcel is marked delivered by Australia Post.
5️⃣ Returns & Refunds
Returns and refunds are governed by our Returns & Exchanges Policy, which forms part of these Terms.
Nothing in these Terms excludes rights under Australian Consumer Law.
6️⃣ Product Descriptions & Images
We make every effort to ensure product descriptions, images, and colours are accurate.
However:
• Colours may vary due to screen settings
• Minor variations in fabric or stitching may occur
• Measurements may vary slightly
These do not constitute faults under Australian Consumer Law.
7️⃣ Intellectual Property
All content on this Site, including:
• Logos
• Branding
• Product images
• Text
• Graphics
• Designs
are the exclusive property of OkapiGlow.
You may not reproduce, copy, modify, or distribute any content without written permission.
8️⃣ Acceptable Use
You agree not to:
• Use the Site for unlawful purposes
• Attempt to interfere with website functionality
• Engage in fraudulent transactions
• Copy or scrape content
We may terminate access for violations.
9️⃣ Limitation of Liability
To the maximum extent permitted by law:
OkapiGlow is not liable for:
• Indirect or consequential loss
• Loss of profits
• Loss due to delayed shipping
• Website downtime
• Third-party service interruptions
Nothing in these Terms excludes rights under Australian Consumer Law.
🔟 Indemnity
You agree to indemnify and hold OkapiGlow harmless from any claims, damages, or expenses arising from:
• Your misuse of the Site
• Your breach of these Terms
1️⃣1️⃣ Privacy
Your use of our Services is also governed by our Privacy Policy.
1️⃣2️⃣ Force Majeure
We are not liable for delays or failure to perform due to events beyond our control, including:
• Natural disasters
• Postal disruptions
• Government actions
• System failures
1️⃣3️⃣ Governing Law
These Terms are governed by the laws of Western Australia, Australia.
Any disputes shall be subject to the jurisdiction of the courts of Western Australia.
1️⃣4️⃣ Changes to These Terms
We may update these Terms from time to time.
Updates will be posted on this page with a revised Effective Date.
Continued use of the Site constitutes acceptance of any changes.
Contact Us
For enquiries:
