Shipping policy
We aim to dispatch your OkapiGlow order safely and promptly.
Processing Times
Orders are generally processed and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed from the next business day.
Shipping Within Australia
OkapiGlow uses Australia Post for domestic deliveries.
Available shipping services and applicable delivery charges are calculated at checkout based on your order and delivery address.
Free Standard Shipping is available on eligible Australian orders of $75 or more.
Delivery estimates displayed at checkout are provided by the delivery carrier and begin after your order has been dispatched. Delivery times are estimates and may be affected by circumstances outside OkapiGlow's control.
Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact OkapiGlow as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed once an order has been dispatched.
Safe Drop & Delivery
If you authorise a carrier to leave your parcel in a safe place, please ensure the nominated location is secure and protected from weather.
If tracking indicates a delivery problem, or you believe your parcel was lost, damaged or incorrectly delivered while in the carrier's possession, please contact us so that we can investigate with the carrier.
Damage occurring after successful delivery due to subsequent exposure to weather, improper storage, handling or other circumstances occurring after delivery will not normally be considered a product fault. Claims will be assessed according to the individual circumstances and applicable rights under the Australian Consumer Law.
Delivery Delays
Occasionally, Australia Post or other delivery services may experience delays due to weather, service disruptions, peak periods or other circumstances beyond our control. Where appropriate, OkapiGlow will assist customers with enquiries or investigations concerning delayed shipments.
Lost or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. If you still require assistance, contact us at care@okapiglow.com.au with your order number and we will assist with investigating the delivery.
International Shipping
OkapiGlow currently ships within Australia. International shipping is not currently available. We may introduce international delivery to selected destinations in the future.
Consumer Rights
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded.