Política de envío
We aim to deliver your orders quickly and safely.
Processing Times
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Orders are processed within 1–3 business days.
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Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Type | Estimated Delivery | Cost |
|---|---|---|
| Standard (Australia) | 3–7 business days | Calculated at checkout |
| Express (Australia) | 1–3 business days | Calculated at checkout |
International shipping is available on select products and may take 10–20 business days depending on destination and customs.
Order Tracking
Once shipped, you’ll receive a confirmation email with a tracking number.
Delays
OkapiGlow is not responsible for delays caused by courier services, weather conditions, or customs clearance.
Lost or Missing Parcels
If your order hasn’t arrived after the expected timeframe, please contact us at care@okapiglow.com.au and we’ll investigate with the carrier.